Sweet Glory B's goal is to make every customer happy, but we understand sometimes things don't fit, and a return is needed.
Need to return an item from your order?
No problem at all! Please make sure your return meets the following guidelines:
Please review our return policy below and download a RETURN FORM. A completed return form MUST be completed and mailed with any returned item. If an item is returned without a return form, we will not have the proper information and won't be able to process the return.
Click here to download return form.
-All returned items must be received within 14 days of the date you receive your shipment.
-Shipping will not be refunded on any returned items and is the responsibility of the customer when shipping items back to us.
-All items received as a return must be unworn, unwashed, unaltered, and in smoke-free condition. Returned items that appear to be worn, washed, altered, or smell of smoke will be refused. All tags must be intact.
-All returns are processed for store credit only via an electronic code for the price of the item and any applicable taxes, which will be emailed to you, within 5 business days.
Shipping charges for mailing back returns are the responsibility of the customer, and we do not reimburse for shipping return items back to us. Shipping charges are non-refundable.
-All damage claims must be made within 48 hours of receipt of merchandise.
-Take pictures of the defective or damaged area and email the images to firstname.lastname@example.org, including the tag in the image showing it is still attached. Indicate "Defective" or "Damaged" in the subject line. Include first and last name on your account, order number, and name of the product. You should receive a response from us within 24 hours.
The following items are FINAL SALE:
- Sale/ Clearance Items
- Items purchased with a discount code/temporary sale of 30% off or more
Our goal is 100% customer satisfaction. If you have any concerns or questions regarding your return or exchange, please email us at email@example.com.